155-1 Senaga, Tomigusuku City, Okinawa Prefecture, 901-0233, Japan
บันทึกโดยนักท่องเที่ยว 6604 คน
99% ของผู้เข้าพักพึงพอใจที่พักแห่งนี้
“I was extremely disappointed with my stay.
Upon entering my room, I discovered a trail of ants inside - an abnormal quantity of ants.
When I reported this to the front desk, the staff consulted the manager and told me that all rooms of my room type were fully booked and so another room couldn’t be arranged.
After spending a short while at the back office, the front desk staff visited the room and saw the situation herself. I was finally moved to another room which I believe is of the same room type. (but I was told earlier it wasn’t available)
Cleanliness aside, the worst part was the manager’s attitude. There was no signs of compassions and no effort to make up for the inconvenience I had to go through, I was given an impression that the hotel didn’t care customers’ experience at all.
Having to plead for a basic level of cleanliness - a room free of unacceptable amount of pests is unacceptable, and the complete lack of empathy on the manager’s part left me very dissatisfied with my stay - my second stay indeed.”