“I stayed here for three nights and it was all right. It seems you cannot expect the same standards in Samoa or most of the South Pacific so if you compared this to Sheratons in other parts of the world it's definitely lacking. The room is generally fine but there are small things like the curtains that need renovation. The balcony overlooking the water was great and the staff is very nice. The location is good and central but be careful with dogs. This isn't the hotel's fault but if you try to walk around there are dogs not locked up by their owners and some of them are vicious. I got bite walking to Vaiala Beach. The Samoa govt needs to do something abt dog owners letting their dogs wander outside their properties. When I told the hotel guys I got bite they acted like this happens all the time.”
“My family & I recently had the pleasure of staying at this exceptional hotel, where the experience began with a warm and heartfelt welcome. Upon arrival, we were greeted with a beautiful mosooi lei, a lovely touch that immediately set the tone for a luxurious and thoughtful stay. The customer service throughout my visit was impeccable—staff members were attentive and professional. A particularly nice touch was the personal service provided to our rooms, where I was delighted to receive a serving of traditional Samoa chips, showcasing the hotel’s commitment to offering local and unique experiences.
The breakfast buffet was one of the best I’ve ever encountered. With an impressive variety of fresh tropical fruits, local specialties, and made-to-order dishes, it truly offered something for everyone. It was the perfect way to start each day, and the quality of the food was top-notch.
While the food was delicious, it’s worth noting that it was on the pricier side, but given the high quality and the beautiful setting, it felt justified as an occasional treat
While most of our stay was flawless, there were a few areas for improvement. We did notice some hair on the bathroom doors, and unfortunately, there was a blood stain on the sheet cover. It’s clear that the cleaning team usually maintains high standards, but these small details indicate that a bit more attention is needed in certain areas. Despite this, the overall experience was still highly enjoyable, and I wouldn’t hesitate to recommend this hotel for its outstanding service and warm hospitality.”