“The main complaint I had was the hotel refused to let me pay the $200 deposit by cash. I did not have the money on my discover used to pay for the room or in my checking acct. I was given the option to use a card or cancel my reservations. It was midnight and I had surgery at 5:00 am the next morning. I didn’t have the extra money or time to find another hotel. I was forced to use my bank card which overdrew my checking account and that cost me an additional $27 thru my bank in overdraft fees. Then I was told the deposit would be refunded back to my card on 2-4 business days. It has now been 5 business days and I still do not have the $100 refund in my bank account. Because of this inconvenience I will not be staying at Avid hotels in the future.”
“River Spirit exceeded our expectations right from the beginning. I didn't realize that a shuttle from the airport to resort needed to be booked 24 hours in advance. I called when we landed and they sent someone to get us.
Every staff member we encountered was polite, friendly, and helpful. Check in was a breeze. Our room was large. We had a view of the river, which was very high from recent storms.
The bed was comfy. The toiletry products provided were very nice. Water, coffee, and tea was free in the room. Self-service drink stations with soft drinks, iced tea, coffee, lemonade were all over the casinos, and free.
The pool area was clean and large. There were plenty of chairs. There was a swim up bar and regular bar with food. Towels were provided.
We explored the fitness center. It had everything needed for a good workout.
The prices for food and drinks were very reasonable, unlike other casinos we've been to. For example, domestic beer was $4.50 & imports were $5. A cheeseburger was $14. They had breakfast sandwiches for $4 as well.
Our reason for going was a concert at the ******. That venue was very nice as well. The seats were comfy and no bad views. The sound was great.
I played some blackjack and was happy to find $10 tables. It's a rarity now. I play for fun, so don't want to risk $25 per hand. The dealers were funny and professional.
We walked from the resort to the aquarium. The Riverwalk path was beautiful and took us there. We rented Lime scooters to return.
We will definitely be returning.”