“The room was clean and comfortable. The three of us (mom and kids) slept very well. The front desk staff at check-in was lovely, but at check-out the staff looked a bit unfriendly, though maybe it was just because it was 3 a.m”
“This hotel is too old, and the pipes and shower are not working properly. Even though we left a generous tip in the end, we were still charged a $5 service fee. Isn't the service fee supposed to be included in the room rate?”