“During my stay, I felt that the staff was not very friendly. There was a discrepancy between the tax fee stated on Trip.com and the amount mentioned by the staff at the property. I was simply asking for clarification, but the response I received came across as rather unfriendly and impatient, which made the interaction uncomfortable.
That said, the room itself was generally good. It was clean, comfortable, and provided a pleasant environment to rest. Overall, while the accommodation itself was satisfactory, I hope the staff can improve their attitude and communication with guests in the future.”