Rauðarárstígur 27, Hlidar, Reykjavik, Capital Region, 105, Iceland
บันทึกโดยนักท่องเที่ยว 347 คน
ประหยัด ฿ 2,513 เมื่อเทียบกับโรงแรมใกล้เคียง
“Although we booked a double room, we were given a room with twin beds at level 4 upon check-in. The heating rack in the bathroom was unserviceable, hence showering was an uncomfortable experience due to the cold temperature (it was 0 degree C outside). As we were staying for 2 nights, I left a note at reception in the morning of the 2nd day to request the heating system to be serviced. When we enquired about this defect upon returning in the evening, we were told this was a known problem, affecting the entire level 4. It was disappointing that the service staff did not advice us at check-in and offer any alternatives. No apologies were extended.”