The Basement, Quebec House, 9 Quebec St, Leeds, LS1 2HA, United Kingdom
บันทึกโดยนักท่องเที่ยว 148 คน
100% ของผู้เข้าพักพึงพอใจที่พักแห่งนี้
“Great location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.”
“I prefer staying on the higher floors of the hotel, as the facilities there are newer and more comfortable. However, during my recent three-week stay, the waffle maker was broken. I used to enjoy making waffles for breakfast during previous stays, but it was unavailable this time.
I hope the breakfast quality can be maintained at the same level as my stays in September and October 2024, when there were many options available. The variety and quality of the breakfast have always been a bonus and one of the main reasons I choose this hotel.”
“This hotel is such good value and the facilities are really good. The King room was spacious and nicely decorated. It had everything needed for an overnight stay, it even had an iron and ironing board. There was a Nespresso machine and pods, plus a kettle. The bed was large and very comfortable and the shower was lovely.
It was in a good location for our needs and about a 15 minute walk from the train station. There are various car parks in the immediate area too.
I would highly recommend this hotel and will definitely stay here again.”
“Amazing experience, really worth the price. Nice room, clean and comfortable. Very convenient as it’s near the shopping area just 5–10 mins walk, and also right next to the train station. Just wonderful.”
4 Trevelyan Square, Boar Ln, Leeds, LS1 6ET, United Kingdom
บันทึกโดยนักท่องเที่ยว 1030 คน
100% ของผู้เข้าพักพึงพอใจที่พักแห่งนี้
“My wife requires gluten free food ( which most frequently means no wheat products) and lactose free milk. She has reacted to soya milk in the past and generally opts for oat milk.
At breakfast in the hotel everything was clearly labelled if it contained wheat, but there were few alternatives provided and no alternative to the croissants and muffins. One waitress was very helpful and offered to see if there was any oat milk in the bar. Good idea - we knew there was because my wife had it in her coffee the previous evening. The waitress went and soon returned with a carton of oat milk. She apologized for the carton but we didn’t mind, we were pleased that my wife could enjoy her cereal.
However before she could use it another waiter (the Barman?) came along and demanded its return. My wife offered to return it after her breakfast but, no, it was needed immediately in case there were other customers who wanted it. The problem was solved by my wife pouring some into a cup and giving him the carton. Not the sort of situation we expect from a decent hotel. We were pleased at the imitative of the waitress, and thanked her for it. We were appalled at the crass behavior of the man who demanded its return. All in all it was a very poor breakfast.”