“The room this time I stay is quite bigger than my last stay, it was good. Down point would be the dirty kettle, really really dirty, hopefully it will get the deep clean. The hotel staff is alright, nothing stand out. Overall it was a good place to stay.”
“I booked this hotel twice by accident because the Trip.com key button did not work. They were very rude and condescending when explaining to me that I needed to go back to the third-party agent. The latter then told me to go back to the hotel and I just went from one side to the other. it was just an accident I don’t know why they were so insistent in not refunding me.”
“Upon checking in the lade receptionist was quite rude to us never smiled either . In the evening we went to eat in the bar salad came with mud still on the leaves which then put us off our meals, I asked for refund . Receptionist came refunded our salad but not once from the restaurant staff or the receptionist did I receive an apology which is unheard of . Later I asked same receptionist for a late checkout as being a Leonardo Hotels member you can get this free of charge he said yes I shall mark that down. Today at 10am I was wanting to check that the evening receptionist had noted it down luckily I had checked as he hadn't even done it . The lady receptionist had to put it on . Would I stay again absolutely not .”
Marconi Way, Metrocentre, Gateshead, NE11 9XF, United Kingdom
บันทึกโดยนักท่องเที่ยว 120 คน
ประหยัด ฿ 0 เมื่อเทียบกับโรงแรมใกล้เคียง
“Best bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place”