1310 Water St, V1Y 9P3 คีโลว์นา, บริติชโคลัมเบีย, แคนาดา
บันทึกโดยนักท่องเที่ยว 252 คน
94% ของผู้เข้าพักพึงพอใจที่พักแห่งนี้
“The front desk staff were exceptionally friendly and welcoming. The on-site restaurant is truly a hidden gem—both the food and drinks were outstanding. The only issue I encountered was with the air conditioning in the room. It was quite noisy, so I turned it off before bed to get a better night’s sleep. However, I woke up early in the morning to find it had turned itself back on and the room temperature had dropped to 18°C which was uncomfortably cold. I mentioned this to the front desk during check-out and the staff member sincerely apologized and assured me they would look into it. I appreciated the way the situation was handled. And the other thing is the room is a bit overpriced.”
“Arrived late night. There were to hotel staff at the reception and only one of them was nicer. I was awake for two days straight and it was my first time in Canada. Everything was different back in Saudi I told the receptionist so I might need some help or if she can guide me thru. No Bell boy or anything is accepted but the rude behavior of one of the old man was not, just because I'm asian.Wont reccommend to friends and they dont even accept cashh”
“The hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.”
2649 Hwy 97 N, V1X 4J6 คีโลว์นา, บริติชโคลัมเบีย, แคนาดา
บันทึกโดยนักท่องเที่ยว 122 คน
ประหยัด ฿ 2,485 เมื่อเทียบกับโรงแรมใกล้เคียง
“front desk was really friendly and nice considering we checked in at minute. rooms were clean and cozy with microwave but no hot water kettle. overall a nice place for a place to stay in kelowna”