16 Hindmarsh Square, Adelaide, South Australia, 5000, Australia
บันทึกโดยนักท่องเที่ยว 631 คน
ความพึงพอใจของผู้เข้าพักมากกว่า 100%
“My room have problem with toilet issues, when i turn on shower and use toilet got bad smell , i was arrived late and tired after long fly . So i did not have chance to ask for change different room .
No free bottle of water for customers like normal hotel always give customers. I was surprised and disgusting about that when i paid expensive for Room . I traveled alot and stayed alot hotel with no star and 5 star. I never have that situation. Only the old man door can have my 5star with his service. He was so nice and friendly. And i got surcharge after i left Adelaide. When i did checkout , the staff checked and didn’t tell me about surcharge. When i fly to another city i got notification about surcharged. Im still waiting for response from Hotel .”
2 Jetty Rd, Glenelg, South Australia, 5045, Australia
บันทึกโดยนักท่องเที่ยว 476 คน
ประหยัด 2169 เมื่อเทียบกับโรงแรมใกล้เคียง
“This is a beautiful Hotel in a fantastic location. It is truly superb however my experience with the staff was below par. I had to ask the cleaner not to talk incessantly and loudly outside my room at 8am in the morning. Breakfast was sloppily served and the breakfast buffet area was disjointed so people and plates are bumping, the omelette ordering system wasn't explained and the staff looked at me like I was stupid and causing them inconvenience. The pancake maker needs servicing. The CEO of the hotel was talking to his staff at 10:15 am which was 15 minutes before breakfast service stopped. I recognised him from his picture on the TV in the room saying how privileged the hotel was to have us as a guest, however he didn't smile at his guests or stop and say hello and ask perhaps how our experience was. He was aloof and disinterested and I think that is how his staff act too, eg the cleaner was not genuinely sorry for causing the early morning noise, nor was the reception staff truly respectful when they allowed a one hour room use extension but forgot to apply the extra time to the key lock so I was locked out and had to come down 8 floors to rectify get access to the room. The hotel has an offer that if you do not get your room serviced on a 2 night stay then a $10 food voucher applies. Well, that exercise turned out to be like stealing gold. I was eligible for $20 as I had books two rooms but staff were really reluctant to acknowledge this offer. It's a great idea as it saves them costs to launder sheets and towels and also saves costs to clean the room and replenish toiletries. I don't know why they appeared so reluctant to honor it. Except for staff and customer service this hotel would receive a five star rating from me but now only a three and a half.”